• August 10, 2025
• by Masum Ahmed
• Managed IT Service

At Voktis, we deliver tailored IT solutions that support business growth and operational efficiency. Our ongoing partnership with Alexander Duckham & Co Ltd demonstrates our commitment to providing comprehensive managed IT services designed to keep their infrastructure secure and reliable. we

Project Scope & Objectives

Alexander Duckham & Co Ltd required a fully managed IT solution encompassing several critical areas to modernise their IT environment, improve communication, and enhance security:

Internet Lines: Upgraded to ensure stable, high-speed connectivity to support growing business demands.

VOIP: Implemented a Cisco WebEx VOIP system for seamless and cost-effective communication across locations.

Switch Upgrades: Replaced legacy network switches with modern, reliable hardware to improve network performance and reduce downtime.

Cloud Backups: Established automated Microsoft 365 cloud to cloud backup solution to safeguard critical business data and ensure business continuity.

Email Security: Integrated enhanced email security protocols to protect against phishing and malware threats.

Microsoft Intune: Deployed Intune for efficient device management, enabling secure remote work and simplified IT administration.

Strengthening Protection: They went from standalone Defender or Norton 360 to a managed Bitdefender with web control, which helps them improve their vulnerability management and safeguard endpoint protection.

“We have a good experience, reliable service working with Voktis. Access to Voktis’s leadership team is an added advantage. Voktis IT Support have supported Duckhams Troubleshooting, spam management, regular security updates, customised solutions, value for money pricing. Key benefits we have experienced - Voktis offers quick problem resolution valuing users time.” Susheel Ramesh Hindupur, Head - Digital & Trade Marketing Duckhams Oil Middle East DMCC

Benefits

Thanks to these implementations, Alexander Duckham & Co Ltd now enjoys:

Reliable, high-speed internet connectivity supporting all business operations

Enhanced communication capabilities through a modern VOIP system

Improved network stability and reduced outages via upgraded switches

Peace of mind with automated backups protecting their valuable data

Strengthened email security guarding against cyber threats

Streamlined device management enabling flexible and secure workforce mobility

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