• Jun 15, 2025
• by Masum Ahmed
• Managed IT Service

At Voktis, we deliver tailored IT solutions that focus on strengthening security, improving compliance and streamlining IT processes. Our work with CMA highlights our commitment to providing secure, efficient and future-ready managed IT services.

Project Scope & Objectives

CMA required improvements to their IT infrastructure with a strong emphasis on security, compliance and efficient management of devices and users. The project covered the following key areas:

Implementations

MFA Cleanup: Cleared exception lists for users to ensure robust multi-factor authentication security.

O365 Admin Security: Tightened access controls around Office 365 administrator accounts to reduce risks of unauthorised access.

Onboarding & Offboarding Documentation: Delivered a structured process with supporting documents to streamline staff IT account management.

SharePoint Permissions: Enhanced security by reviewing and improving SharePoint access permissions.

BitLocker: Configured BitLocker protection keys across all Windows devices to secure data in case of device loss or theft.

LAPS Setup: Deployed Local Administrator Password Solution (LAPS) for automated, secure management of admin credentials.

Patch Management: Implemented Windows patch management with automatic updates to keep systems secure and compliant.

“Your team delivered exceptional service throughout our transition. Communication was clear, timely and focused on solutions, which made the entire process smooth. The work you provided has made a real difference at CMA by reducing reliance on key individuals and streamlining our operations. What impressed us most was your proactive approach and attention to detail. You consistently went the extra mile to understand our needs and ensure every outcome aligned with our goals.” Umar Aziz, Treasurer

Benefits

These are the key benefits CMA has experienced from the improvements made by Voktis:

Stronger Security: MFA, BitLocker, LAPS and O365 admin restrictions significantly enhanced overall system security.

Data Protection: Devices and user accounts are now safeguarded against potential breaches and unauthorised access.

Operational Efficiency: Documented onboarding/offboarding and automated patching save time while reducing errors.

Compliance & Stability: Improved SharePoint permissions and automated updates ensure secure, compliant and reliable operations.