Outsourced Service Desk

Project Description

What is IT Service Desk Support?

IT Service Desk Support is your first port of call when you have an IT Issue. You can email or call the Service Desk team who will help you resolve the incident as quickly as possible. Our team is ready to support your staff while you focus on running your business.

How can we help?

Outsourcing a Service Desk can provide numerous benefits for businesses of all sizes. Companies can access a range of benefits that can help to improve their operational efficiency, reduce costs, and increase customer satisfaction.

Need a bit more? Perhaps you need someone a bit more experienced to handle some of the complex tasks including:

Provide access to a team of highly skilled professionals who are trained in providing excellent customer service.

A dedicated Service Desk team, companies can improve their customer support and response times, which can lead to higher customer satisfaction and retention rates.

Help to reduce costs associated with staffing and training an internal team.

Access a team of experts who are trained to handle a range of IT issues and requests, without the need to invest in expensive training and certification programs.

Help to increase efficiency and reduce downtime. companies can resolve IT issues and requests more quickly and effectively, leading to improved uptime and productivity.

Improve the scalability of a business. companies can access a scalable and flexible solution that can adjust to changing business needs, without the need to invest in additional resources and infrastructure.

Outsourcing a Service Desk is a smart move for any business that wants to improve its customer support, increase efficiency, reduce costs, and improve scalability. With a dedicated service desk team, companies can access a range of benefits that can help to optimize their IT operations and improve their overall business performance.

How does it work?

When using our IT Service Desk Support you can call our Service Desk support number, speak to an engineer who can offer friendly support. Or if you'd rather not call and just want to log an issue that you want fixing, you can email the support address, a ticket will automatically get logged and assigned to an engineer.

Our support is flexible. You may want it all remote, an Engineer to visit once or more times a month. We can also offer Out of Hours agreements depending on your needs, for example if your business runs critical services outside normal working hours.
All our IT Support contracts are with an agreed Service Level Agreement (SLA). Your issue gets prioritised according to Low, Medium, High or Critical, and a separate SLA for each.