Infrastructure Engineer

About the Role

We are looking for a skilled and proactive Infrastructure Engineer to join our Technology Operations team. This is a hands-on role where you’ll play a key part in maintaining high service standards and ensuring smooth IT operations across multiple international locations. .

Experience Required

• • Minimum 3+ years of experience in IT Support / Infrastructure / Service Desk roles
• • Proven experience handling 1st, 2nd & 3rd Line support environments
• • Prior experience in a managed service or multi-location support environment is a plus

Working Hours

12:00 PM – 10:00 PM (Mon–Fri, flexibility required)

Key Skills & Requirements

• • Strong experience in 1st, 2nd & 3rd Line IT Support
• • Excellent troubleshooting and problem-solving skills
• • Experience working in a Service Desk environment
• • Strong communication skills (written & verbal)
• • Ability to take ownership and resolve issues end-to-end
• • Leadership ability with minimal supervision
• • Customer-focused with a drive for service excellence
• • Experience managing and motivating technical teams
• • Proactive, positive, and collaborative mindset

Technical Expertise

• • Windows (7 onwards)
• • Microsoft Office (2010 onwards) & Office 365 (including implementation)
• • Active Directory, Group Policy, DHCP, DNS, Sites & Services
• • Backup technologies (Veeam, Acronis, etc.)
• • Windows Server 2012+
• • Networking (routers, switches, WiFi)
• • Virtualisation (Hyper-V, VMware, Citrix)
• • VOIP Telephony

Key Responsibilities

• • Deliver 1st, 2nd & 3rd Line IT Support
• • Monitor networks and servers proactively
• • Handle Service Desk tickets and calls efficiently
• • Provide remote and on-site support when required
• • Troubleshoot and resolve technical issues
• • Create and maintain SOPs and documentation
• • Manage IT projects and change requests
• • Drive incident and service management improvements
• • Perform root cause analysis and identify trends
• • Support and train Service Desk team members
• • Build strong client relationships and ensure satisfaction
• • Assist in project management across the business

Why Join Us?

• • Work with international teams across multiple regions
• • Opportunity to lead and grow within a dynamic environment
• • Exposure to diverse technologies and projects